<style type="text/css" data-type="vc_shortcodes-default-css">.vc_do_custom_heading{margin-bottom:0.625rem;margin-top:0;}</style><style type="text/css" data-type="vc_shortcodes-custom-css">.vc_custom_1604595898162{padding-top: 20px !important;padding-bottom: 20px !important;}.vc_custom_1617811466214{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}</style><style type="text/css" data-type="vc_shortcodes-default-css">.vc_do_custom_heading{margin-bottom:0.625rem;margin-top:0;}</style><style type="text/css" data-type="vc_shortcodes-custom-css">.vc_custom_1613061141235{margin-top: 20px !important;}.vc_custom_1613061189812{padding-top: 20px !important;padding-bottom: 40px !important;}.vc_custom_1613061309386{margin-top: 0px !important;margin-bottom: 20px !important;padding-top: 0px !important;padding-bottom: 0px !important;}</style>{"id":11588,"date":"2019-09-10T11:04:00","date_gmt":"2019-09-10T15:04:00","guid":{"rendered":"https:\/\/clicketmortar.com\/client-retention\/chatbots\/"},"modified":"2024-01-12T14:00:47","modified_gmt":"2024-01-12T19:00:47","slug":"chatbots","status":"publish","type":"page","link":"https:\/\/clicketmortar.com\/en\/services\/client-retention\/chatbots\/","title":{"rendered":"Chatbots EN"},"content":{"rendered":"[vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_color=&#8221;#e2ab49&#8243; bg_image=&#8221;12168&#8243; bg_position=&#8221;left top&#8221; bg_repeat=&#8221;no-repeat&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; 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overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in&#8221; delay=&#8221;300&#8243;][vc_custom_heading text=&#8221;If you could obtain 96% open rates on your emails, would you do it?&#8221; font_container=&#8221;tag:h2|text_align:center|color:%2309308e&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeIn&#8221;][divider line_type=&#8221;Small Line&#8221; line_alignment=&#8221;center&#8221; line_thickness=&#8221;3&#8243; divider_color=&#8221;extra-color-1&#8243; animate=&#8221;yes&#8221; custom_height=&#8221;30&#8243; custom_line_width=&#8221;120&#8243; delay=&#8221;100&#8243;][vc_column_text css_animation=&#8221;fadeIn&#8221;]\n<p style=\"color: #383e47; font-family: 'Nunito'; font-weight: 600;\">We can already guess your answer!<\/p>\n<p style=\"margin-top: 50px; color: #717c80;\">96%: that\u2019s currently the average open rate of mass messages sent via Facebook Messenger. But be careful! With great power comes great responsibility, including the responsibility to avoid being \u201cspammy\u201d and to deliver a word-of-mouth inducing chatbot experience that\u2019s gamified. In fact, 92% of consumers worldwide say they trust viral media like word-of-mouth and recommendations from friends or family. Social media\u2019s therefore become a key source of information which is often at the basis of a buying decision. That\u2019s why now more than ever, it\u2019s important for you to have good chatbots!<\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_content&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; class=&#8221;col-reverse&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;padding-5-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; text_align=&#8221;left&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in-from-left&#8221;][vc_custom_heading text=&#8221;Your chatbot as a link to your clients&#8221; font_container=&#8221;tag:h2|font_size:36|text_align:left|color:%2309308e|line_height:46px&#8221; use_theme_fonts=&#8221;yes&#8221;][divider line_type=&#8221;Small Line&#8221; line_alignment=&#8221;default&#8221; line_thickness=&#8221;3&#8243; divider_color=&#8221;extra-color-1&#8243; custom_height=&#8221;30&#8243; custom_line_width=&#8221;120px&#8221;][vc_column_text]\n<p style=\"margin-top: 50px; color: #717c80; font-weight: 500;\">It\u2019s important that you make sure to program your chatbots with care: a helpful, versatile and instructive chatbot will allow your clients to obtain the information they want on your solutions while making them feel in control of their experience. To keep your clients coming, a welcoming and endearing chatbot is a key resource: if you make your clients feel as though they\u2019re Batman and your chatbot is their Alfred welcoming them into the manor, they won\u2019t want to leave the manor!<\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_padding=&#8221;padding-8-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; background_image=&#8221;14248&#8243; background_image_position=&#8221;center center&#8221; enable_bg_scale=&#8221;true&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; el_class=&#8221;image-flottante&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; 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column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; text_align=&#8221;left&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in-from-right&#8221;][vc_custom_heading text=&#8221;A differentiated customer service&#8221; font_container=&#8221;tag:h2|font_size:36|text_align:left|color:%2309308e|line_height:46px&#8221; use_theme_fonts=&#8221;yes&#8221;][divider line_type=&#8221;Small Line&#8221; line_alignment=&#8221;default&#8221; line_thickness=&#8221;3&#8243; divider_color=&#8221;extra-color-1&#8243; custom_height=&#8221;30&#8243; custom_line_width=&#8221;120px&#8221;][vc_column_text]Since you have control of what your chatbots say, you can create a unique customer experience by using language that sets you apart from your competition. Differentiating yourself is the best way to make a good impression on your clients and make sure they\u2019ll remember you. Leave the task of communicating with your clients to our experts: we know chatbots like the back of our hands![\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_color=&#8221;#09308e&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; id=&#8221;voir&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;left-right&#8221; top_margin=&#8221;50&#8243; bottom_margin=&#8221;50&#8243; centered_text=&#8221;true&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in&#8221; delay=&#8221;300&#8243;][vc_custom_heading text=&#8221;Our services&#8221; font_container=&#8221;tag:h2|text_align:center|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeIn&#8221;][divider line_type=&#8221;Small Line&#8221; line_alignment=&#8221;center&#8221; line_thickness=&#8221;3&#8243; divider_color=&#8221;extra-color-1&#8243; animate=&#8221;yes&#8221; custom_height=&#8221;30&#8243; custom_line_width=&#8221;120&#8243; delay=&#8221;100&#8243;][vc_column_text css_animation=&#8221;fadeIn&#8221; max_width=&#8221;500&#8243;]\n<p style=\"color: white; font-family: 'Nunito'; font-size: 20px; font-weight: 600;\">We&#8217;re a hardworking team obsessed with fulfilling our clients&#8217; objectives using our contagious energy!<\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_content&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; id=&#8221;row-before-after&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][toggles style=&#8221;minimal&#8221; accordion=&#8221;true&#8221;][toggle color=&#8221;Default&#8221; title=&#8221;WITHOUT CLICK &#038; MORTAR&#8221;][vc_column_text css=&#8221;.vc_custom_1690833465950{padding-top: 20px !important;padding-right: 10% !important;padding-bottom: 20px !important;padding-left: 10% !important;}&#8221; el_class=&#8221;lightblue-background&#8221;]\n<p style=\"text-align: center; color: #09308d;\">Having to answer all of your clients\u2019 messages one by one, which prevents you from focusing on what you excel in.<\/p>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;<span class=``highlight``>WITH<\/span> CLICK &#038; MORTAR&#8221;][vc_column_text css=&#8221;.vc_custom_1690833502704{padding-top: 20px !important;padding-right: 10% !important;padding-bottom: 20px !important;padding-left: 10% !important;}&#8221;]\n<p style=\"text-align: center; color: #09308d;\">All your communications are handled by a chatbot optimised by our experts. 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line_thickness=&#8221;3&#8243; divider_color=&#8221;extra-color-3&#8243; animate=&#8221;yes&#8221; custom_height=&#8221;30&#8243; custom_line_width=&#8221;120&#8243; delay=&#8221;100&#8243;][vc_column_text css_animation=&#8221;fadeIn&#8221; css=&#8221;.vc_custom_1617811765961{margin-bottom: 50px !important;}&#8221;]\n<p style=\"color: white; font-family: 'Nunito'; font-size: 20px; font-weight: 600;\">Our answers to your questions.<\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;50px&#8221; bottom_padding=&#8221;150px&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overlay_strength=&#8221;0.3&#8243; 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title=&#8221;Are all the chatbot\u2019s automatic responses up to us?&#8221;][vc_column_text]Absolutely! We use conditional mechanics which give you full control on the chatbot\u2019s responses according to the conditions you define in advance. For example: if the client clicks on A, you want to give them the response 1, while if they clicks on B, you want to give them the response 2? That kind of control is certainly available: we\u2019ll make your expectations a reality![\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;Does using a chatbot risk alienating clients?&#8221;][vc_column_text]This is where it becomes important to work with a team that has managed multiple different chatbots. Used badly, these can become very unpleasant for your audience. However, with the right balance between the tone and the sending frequency, it\u2019s possible to get closer to your market without becoming spam! Indeed, the data collected so far suggests that a funny and personal chatbot makes clients feel closer to companies. Basically, you need to aim for R2-D2 more than HAL 9000![\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;How will you calculate the ROI of a chatbot?&#8221;][vc_column_text]Unlike for an ad, it\u2019s hard to calculate the ROI of a chabot because there are many intangible factors at play. However, one of the tangible and profitable advantages of a chatbot is that it helps you build a Messenger list similar to an email list, which means you can get in contact with your clients without investing in advertisement! Add to that the fact that the open rate for chatbot messages on Messenger is 96% and you\u2019ll see that the return on investment opportunities are gigantic![\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; title=&#8221;How can you guarantee that my chatbot won\u2019t become conscious and start a plan of world domination?&#8221;][vc_column_text]Unfortunately, we can\u2019t guarantee that! But even if the worst happens, don\u2019t worry: we\u2019ll just contact Arnold Schwarzenegger on Twitter and he\u2019ll take care of it![\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_content&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_image=&#8221;13929&#8243; bg_position=&#8221;left top&#8221; bg_repeat=&#8221;no-repeat&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; id=&#8221;review&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; 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